Good and Bad of Customer Service - 1142 Words

Over the 2010 Spring Semester time frame I have encountered many positive and negative customer service experiences. Customer service (ch.1 pg. 6) can be defined as â€Å"The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a matter that satisfies identified and unidentified needs.† In other words, it is the ability of a company and its employees to supply their customers’ wants and needs. Some organizations have well developed customer services departments, while other are lacking in this division. The amount of effort a business puts into their customer service training will drastically change the quality of service its customers receive. The most†¦show more content†¦Since I am a waitress who happens to love sushi, I have taken advantage of this amazing discount every Monday night for the past five months. Being such a loyal customer one would expect to get top service , which is usually the case. Except for this one particular Monday in March when my Neighbor, Damian, and I got sat in a new servers section. Being a server myself, and knowing how it is to be the new girl, I had adjusted my customer expectations (ch.7 pg.166). Darcy, the new server, did not even come close to meeting my lowered standards. She did everything one could possibly do wrong. She apparently had a huge crush on Damian, and was not shy about it at all. Everything from what she said to her body language (ch.4 pg.89) was done in a flirty manner. At first I figured she just thought being extra nice would get a good tip, but she took it way passed that. Once I started ordering my food, I noticed that she was paying absolutely no attention to a thing I was saying. She was completely focused on my neighbor. This is something I found personally offensive, but what she did next was just an embarrassment to all servers. Once our food came Darcy sat down next to Damian and started ea ting right off of his fork. I could not believe what I was seeing. Bruce Buschel published 100 Things Restaurant Staffers Should Never Do, which points out certain things that are just unacceptable, no matter how new you may be to serving. He states things like, â€Å"Do not announce yourShow MoreRelatedGood or Bad Customer Service Essay1102 Words   |  5 PagesA large part of being a good service provider is ensuring customer convenience. Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customers point of view. Customer-driven operations lead to success. DecentralizedRead MoreEssay about Service Recovery 949 Words   |  4 PagesIn providing services to the customers, service recovery is a missing element. The effective service recovery process attracts customers as well as leaves a positive impact on them. Process of service recovery brings customers from their bad feelings and perceptions to the positive edge. Effective service recovery process is a major element in maintaining customer’s satisfaction and loyalty. (John Tschohl) The service recovery means the service provider taking some effective actions or steps toRead MoreCustomer Service Within The Workplace1346 Words   |  6 PagesBASICS OF CUSTOMER SERVICE WITHIN THE WORKPLACE The Echo 2012 Global Customer Service Barometer stated that â€Å"Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service† (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the conceptsRead MoreThe Rise Of Social Media1248 Words   |  5 PagesWhile the benefits of customer service and customer success are plentiful, many businesses still don’t pay enough attention to good customer service. This is partly because in the past, companies were a bit less likely to suffer greatly even if they didn’t always put the customer first. But the technological revolution has changed the way businesses need to look at customer service. The above benefits have become even more relevant and getting the customer service culture right can make or breakRead MoreCustomer Service Skills854 Words   |  4 PagesCUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people, as following, for thisRead MoreThe Customer Revenge Case Study970 Words   |  4 PagesBusiness Review Case Study : The Customers’ Revenge by Dan Ariely (December 2007) As an introduction of this case, a little recall of the facts may not harm anyone. Atida is a 70 year old motor company, producing and selling stylish and innovative cars and they have just launched a new one on the market : the Andromeda XL. The brand has many loyal customers and devoted fans among various clubs and communities. Jim MacIntire and his colleagues from the customer service department have tried to enhanceRead MoreCustomer Service Of Health Care1463 Words   |  6 PagesManagement 2213 26 November 2015 Customer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have training and meetings to improve customer service to our clients to help increase ourRead MoreGood Consumer Service: Company of Choice1032 Words   |  5 Pagesbusiness the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likelyRead MoreCustomer Complaints And Why It Is Important For Improving Customer Experience For The Future1738 Words   |  7 PagesIntroduction: I have chosen to write my reflective essay on customer complaints and why it is important to handle them effectively, how to learn from complaints and how my workplace can use a complaint as a way of improving customer experience for the future. Reflective learning encourages development and new approaches to learning (Brockbank et al, 2002). From what I understand, the purpose of reflective writing is to help us recognise the way we work at a deeper level. It is a process in whichRead MoreCustomer Service For Health Care1292 Words   |  6 PagesCustomer Service in Health Care Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels

This Essay Will Explore To What Extant Does The Empirical

This essay will explore to what extant does the empirical research can help us understand the aspect of obedience in human behavior. Many scientists and psychologists are interested in what triggers certain actions and emotions in humans. And so, different methods and techniques were used to help them identify and understand these behaviors. Methods such as, observation, lab experiments, case study and other. These methods helped them understand human nature and both negative and positive sides of it, to create and maintain healthy relationships with others within a society and identify different possible mental illnesses. Obedience is one of the behaviors that was studied by many researchers. And it is the compliance to an authority or†¦show more content†¦Keeping in mind that both the learner and the teacher were separated by a wall where they can here each other but not see each other. The learner was purposely giving the wrong answer, and with each answer the teacher gav e him a shock. Moreover, after a few shocks with the learner being in pain asking the teacher to stop, the last one refused to continue. However, they were told off by the experimenter, that they cannot stop and must carry on. The outcome of the experiment was a high number almost 65% of the participants reached up to 450 volts of electric shocks. However, all participants reached to 300 volt. Furthermore, it is concluded that people tend to obey the order of an authority figure even if it go against their conscience, in this case the experimenter in the lab coat, despite it could potentially involves the harm of others. Additionally, Orne Holland (1968), believed that since these studies were conducted under a laboratory conditions (controlled environment), they lack the experimental validity. Thus it is considered unrealistic situation, where it does not resemble a real life situation. Other points were made, first, that this experiment does not include females. Which raises the question of whether these findings apply to females as well as the male participants or not? Second, these participantsShow MoreRelatedInternationalization Theory and Its Impact on the Field of International Business7496 Words   |  30 Pagesstrategic-management sphere has unfortunately not taken on board internalization-theory thinking and lacks the insights provided by this comparative institutional approach. In this chapter we show hoe well-known international strategic management models could be enriched and their normative implications altered by adopting an internalizing-theory lens. Introduction In this chapter we examine several international strategic management models revisited through an internalization theory lens. InternalizationRead MoreCritical Thinking - Literature Review12815 Words   |  52 Pagesfair-mindedness, inquisitiveness, flexibility, a propensity to seek reason, a desire to be wellinformed, and a respect for and willingness to entertain diverse viewpoints. There are both general- and domain-specific aspects of critical thinking. Empirical research suggests that people begin developing critical thinking competencies at a very young age. Although adults often exhibit deficient reasoning, in theory all people can be taught to think critically. Instructors are urged to provide explicitRead MoreMaster Thesis Topic18078 Words   |  73 Pagesthey are frequently mandatory and involved in much longer periods in Europe. Another important feature of lockup agreements is the negative stock price reaction around the lockup expiry date which has been documented by numerous researchers recently. This effect is contradictory to the efficient market hypo thesis which advocates that the IPO prospectus should reveal all information pertinent to the determinant of stock price. Most importantly, there are also separate lockup agreements for differentRead MoreFashion Sustainability6757 Words   |  28 Pagesare two sides of one and the same coin. Today Apparel Industry stands as a big medium of innovation and smart up cycling. Sustainability becomes more crucial if one has to deal with it in the apparel sector in order to manage excess and wastage. This systematic research aims to find out about all the sustainable measures practiced by companies producing such articles. Acknowledgement I would generously like to thank my Mentor Jagriti Mishra for her continual support, feedback and constructiveRead MoreThe Cause of Globalization18688 Words   |  75 Pagesdisagreement these days that globalization is changing the world rapidly, radically, and in ways that may be profoundly disequilibrating. But beyond this already trite clichà ©, almost everything else concerning the phenomenon is subject to intense debate—in the context of an explosion of interest in and research on the subject.1 This article explores what we know about the causes of globalization. In a follow-up article, I will address globalization’s consequences for domestic societies (in terms ofRead MoreFinancial Reporting Quality: Red Flags and Accounting Warning Signs14135 Words   |  57 PagesPhiladelphia, PA 19104 Email: rverdi@wharton.upenn.edu Phone: (215) 898-7783 Abstract This paper studies the relation between financial reporting quality and investment efficiency on a sample of 49,543 firm-year observations between 1980 and 2003. Financial reporting quality has been posited to improve investment efficiency, but there has been little empirical evidence supporting this claim to date. Consistent with this claim, I find that proxies for financial reporting quality are negatively associatedRead MoreFactors That Affect the Academic Performance of the Student Using Computer11401 Words   |  46 PagesBy  Kirk A. Johnson, Ph.D. Few would argue that advanced teacher training does not make a difference in student achievement. In fact, Professor William Sanders of the University of Tennessee argues persuasively that the single most dominant factor affecting student academic gain is teacher effect.1  However, little statistical research is available for evaluating which type of training and teaching degree has the best effect on student achievement. As the demand for higher academic achievement andRead MoreWhat Does Organizational Change Mean?17842 Words   |  72 PagesAvailable online at http://www.idealibrary.com on doi: 10.1006/mare.2001.0176 Management Accounting Research, 2001, 12, 403 435 What does organizational change mean? Speculations on a taken for granted category Paolo Quattrone* and Trevor Hopper†  Despite widespread research on why and how organizations change, what constitutes change is often taken for granted. Its definition is avoided. Studies based on individuals’ rational choice imply that change flows from purposive actions in accordance withRead MoreRational Appeasement15291 Words   |  62 Pagesconcessions in the hope of avoiding conï ¬â€šict—has been considered a disastrous strategy+ Conceding to one adversary is thought to undermine the conceder’s reputation for resolve, provoking additional challenges+ Kreps, Wilson, Milgrom, and Roberts formalized this logic in their 1982 solutions to the â€Å"chain-store paradox+† I show with a series of models that if a state faces multiple challenges and has limited resources, the presumption against appeasement breaks down: appeasing in one arena may then be vitalRead MoreContemporary Issues in Management Accounting211377 Words   |  846 PagesContemporary Issues in Management Accounting This page intentionally left blank Contemporary Issues in Management Accounting Edited by ALNOOR BHIMANI 1 Great Clarendon Street, Oxford ox2 6dp Oxford University Press is a department of the University of Oxford. It furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide in Oxford New York Auckland Cape Town Dar es Salaam Hong Kong Karachi Kuala Lumpur Madrid Melbourne Mexico

Center For Writing Excellence Essay Free Essays

All resources available at CWE is aimed at the capacity edifice of the pupils to grok the authorship manners and therefore enables them to bring forth comprehensive. perfect and original documents. These assisting resources range from Grammar ushers to package tutorials. We will write a custom essay sample on Center For Writing Excellence Essay or any similar topic only for you Order Now The first set of tutorials includes grammar usher and common English mistakes which help out pupils in developing a perfect manner that is barren of grammatical defects. The following set of tutorials is assorted instructions about developing and forming instance surveies. lineations and annotated bibliographies and utilizing APA commendation manner. It besides contains assorted paradigms that help pupils understand use these assorted types and forms of composing. Following in the series are assorted tools and packages that help pupils forming their authorship stuff. It includes â€Å"Citation Generator† and â€Å"Thesis Statement Generator† . The forms and processs about composing an essay is an of import usher. In terminal the CWE offers assorted ready to hand tutorials about assorted MS softwares that enable pupils to larn and utilize these packages more efficaciously. For me. the two most of import resources are the Grammar and Writing Guides and Essay Guidelines. CWE has devoted a complete web site to Grammar guideline that manifests the importance of grammar in the authorship procedure. I was ne’er well-versed in grammar and this affected my writing manner. This grammar mechanics helped me to a great extent to take my blemished writing manner and to develop a new technique with least grammatical mistakes. The trials helped me greatly to understand my present degree and inculcated in me a spirit to better my grammar and informal look. Essay usher is the other available resource stuff that helped me to hold on assorted stairss involved in bring forthing a good essay written with a intent and for an intended audience. I ne’er had a wont of revising my written stuff but these guidelines compelled me to reexamine my Hagiographas. How to cite Center For Writing Excellence Essay, Essay examples